Simon Rogan

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how the UMBEL Restaurant Group use your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you are welcome to come back and check it whenever you wish.

1. Who are the UMBEL Restaurant Group?

The UMBEL Restaurant Group own, partner and manage restaurants across the UK. The Group comprises of the following operating companies:

• L’Enclume
• L’Enclume House
• Aulis
• Aulis London
• Rogan & Co
• Roganic
• Our Farm
• The Shop
• Home by Simon Rogan
  
  The business is based at Cavendish Street, Cartmel, Cumbria, LA11 6PZ

2. Explaining the legal basis we rely on

The law on data protection sets out six ways which a company may collect and process your personal data, having analysed our customer database and business model we have assessed that Legitimate Interest is the primary basis. The UMBEL Restaurant Group uses Legitimate Interest as the primary legal basis for processing personal data.

3. When do we collect your personal data?

Personal data is collected for the following business activities:

Making table bookings in any of the restaurants Registering on a waiting list Making room bookings Purchasing gift vouchers. Sales in the shop In the recruitment process

4. What sort of personal data do we collect?

The personal data we collect is limited to the level we need to deliver our services and is made up of the following across the group:

Name Email address Phone number Postal address

5. How and why do we use your personal data?

Your personal data is used to book a table, reserve a room, purchase a gift voucher or plan a break and any data collected is only used to administer and deliver the services.

To manage table bookings To manage room bookings To process gift voucher sales To process sales in the shop To manage the recruitment process across the group To respond to your queries and complaints To keep you updated on news and offers To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice To comply with our contractual or legal obligations to share data with law enforcement Of course, you are free to opt out at any time.

6. How we protect your personal data

We use well established software to support our business and all software companies used have provided us with their GDPR Privacy Policy

An example would be our communications which is managed using the Microsoft Office 365 which has an updated Privacy Amendment which can be viewed here

The other main systems in use by the group include the following:

Res Diary – Privacy Notice
I Hotel / Vertical Booking – Privacy Notice
Fourth People Systems – Privacy Notice
Paperchase accountants – Privacy Notice
Stripe payment gateway – Privacy Notice
First Data payment gateway – Privacy Notice

In addition, we have internal processes for any employees or associates which clearly states their terms of reference and how personal data will be used.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

8. Who do we share your personal data with?

Your personal data is only used to deliver the services described in section 5.

9. Where your personal data may be processed

The systems in place with the group are primarily UK based so data stays within the EEA.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as Australia or the USA. This will only be done using the technology solutions highlighted in section 6.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

10. What are your rights over your personal data?

The GDPR provides the following rights for individuals:

The right to be informed The right of access The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object Rights in relation to automated decision making and profiling Where any subject access request is made there is a requirement to prove identity before any information is divulged. This may involve physical presence with accompanying ID.

Where a request to “Be forgotten “is made that can only be complied with if there are no other legal frameworks that overrule GDPR. Examples would be HMRC, FCA, etc.

11. Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

12. Regulation changes and remedial actions

The GDPR is live on 25thMay 2108 and the UK Data Privacy Bill gained Royal Ascent on 23rdMay 2108. Therefore, this Notice is based on the regulations as they exist with a review process set up to make any adjustments required to become and stay compliant.

In the event of any changes or processes which need remedial action the review procedure will capture those issues and remedy them.

13. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 16.

By accessing the website at https://www.simonrogan.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Simon Rogan's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Simon Rogan's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Simon Rogan at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Simon Rogan's website are provided on an 'as is' basis. Simon Rogan makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Simon Rogan does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Simon Rogan or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Simon Rogan's website, even if Simon Rogan or a Simon Rogan authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on Simon Rogan website could include technical, typographical, or photographic errors. Simon Rogan does not warrant that any of the materials on its website are accurate, complete or current. Simon Rogan may make changes to the materials contained on its website at any time without notice. However Simon Rogan does not make any commitment to update the materials.

Links

Simon Rogan has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Simon Rogan of the site. Use of any such linked website is at the user's own risk.

Modifications

Simon Rogan may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Your privacy is important to us. It is Simon Rogan's policy to respect your privacy regarding any information we may collect from you across our website, https://www.simonrogan.co.uk.

We don’t ask for your personal information unless we truly need it. When we do, we’ll only collect what we need by fair and lawful means and, where appropriate, with your knowledge or consent. We’ll also let you know why we’re collecting it and how it will be used.

We don’t share your personal information with third-parties, except where required by law. We will only retain personal information for as long as necessary to provide you with a service.

We don’t store your personal information on our servers unless it’s required for providing a service to you. What we store, we’ll protect within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification.